Withdrawal from the contract

  1. A Customer who has conclued a Purchase Agreement with the Online Gallery may withdraw from it within 14 days without giving a reason.

  2. The right to withdraw from the Purchase Agreement is not entitled if the subject of the contract is a Product manufactured according to an individual Customer Order or personalized according to individual needs.

  3. The right to withdraw from the Purchase Agreement only applies to individual Customers.

  4. The deadline to withdraw from the contract begins from the day the Product is delivered to the Customer by the courier.

  5. To meet this deadline, it is enough to send a statement before its expiry via the contact form to the Complaints/Withdrawal Department.

  6. The statement on withdrawal from the Purchase Agreement should include:

    1. Order number/ invoice number.

    2. Specification in detail of the Products and invoice item numbers to which the Purchase Agreement relates.

    3. Product delivery date.

  7. The Product should be returned to the Online Gallery as fast as possible and not later than than within 14 days from the date of sending the statement of withdrawal from the Purchase Agreement.

  8. The cost of returning the Product shall be paid by the Customer.

  9. Return shipment should be carefully secured.

  10. The Customer is responsible for safely returning the Product.

  11. The settlement will take place within 14 days of the return being approved.

  12. The refund of the purchase price of the Product, according to the invoice, will be made to the account from which the Payment was made.

  13. If the Customer does not meet the deadline for submitting the statement of withdrawal from the contract (point XIII.1.), or if the Product is not returned in its original conditions, the Online Gallery is not obliged to refund the purchase price to the buyer.


  1. The Customer may submit complaints regarding the purchased Product to the Online Gallery via the contact form to the Complaints/Withdrawal Departament.

  2. Due to the originality of the Product and the nature of the artist's work, the original painting may bear various discolorations, slight scratches and trace of time, which are part of the artist's creative work and as such do not constitute grounds for Complaints.

  3. A properly submitted complaint should contain at least:

    1. Name, surname, address and e-mail address of the Customer.

    2. Date of purchase of the complained Product.

    3. Order/ invoice numer.

    4. Name of the claimed Product, item number on the invoice.

    5. Customer request indication.

    6. Description of the circumstances justifying the complaint.

    7. Product photo displaying the defect.

  4. If the data or information provided in the complaint require supplementing, before considering the complaint, the Online Gallery asks the person submitting the complaint to supplement the missing or incorrect information/data.

  5. If the Complaint has been submitted in a timely manner and in accordance with the Regulations, and the description justifying the complaint is suffuciently demonstrated that the Product is damaged, the Online Gallery might take the following steps:

    1. Repair the Product.

    2. Replace the Product.

    3. Grant the Customer a discount on the purchase price.

    4. Terminate the Purchase Agreement and refund.

  6. All costs of complaint return delivery are covered by the Online Gallery, after prior agreement on the terms and shipping details.

  7. If the Purchase Agreement is terminated, the Online Gallery will refund costs within 14 days.

  8. The Customer will receive accurate information on how he can deliver the complainted Product.

  9. The Online Gallery does not accept complaints deliveries from purchases paid afterwards.

Force Majeure

  1. If the Online Gallery cannot comply with the Purchase Agreement, the Online Gallery cannot be held responsible in the event of force majeure reffered to in section 6:75 of the Civil Code.

  2. Force majeure includes fires, disturbances, epicemics, strikes or transport restrictions.

  3. The Online Gallery may withdraw from the Order due to random accidents related to the business.