- We take great care to ensure that every shipment from Kleine Atelier arrives safely and in good condition. For many years, we have been sending paintings and art prints to customers in the Netherlands and abroad, and secure packaging has always been one of our highest priorities.
- All orders are shipped using PostNL. We send both domestic and international parcels, and every shipment includes a tracking code. Depending on the destination and the type of shipment, orders are also covered by insurance.
- Shipping times are shown on each individual product page. Different types of products may require different preparation times before dispatch. For commissioned paintings, the delivery timeframe is agreed individually.
- We ship all products available in the online shop. The packaging method is always adapted to the specific type of order in order to protect paintings, prints, and artistic souvenirs as securely as possible during transport.
- In the case of larger paintings that exceed the size limits for standard parcel delivery, the artwork is shipped removed from the stretcher and without a frame, carefully rolled in a protective tube. This is clearly indicated on the product page and in the relevant delivery option during checkout.
- Shipping costs are calculated automatically during checkout. Available delivery options are shown in the shopping cart according to the destination country and the type of order. For larger paintings, the system automatically assigns the correct shipping method, including tube shipping where required.
- We ship worldwide, except to countries or regions where PostNL does not currently offer delivery, either permanently or temporarily. For orders shipped outside the European Union, local customs regulations, import taxes, or additional charges may apply depending on the destination country. If such costs are not already included during checkout, they remain the responsibility of the buyer.
- When your order arrives, we kindly ask you to inspect the parcel at the time of delivery. If the packaging shows visible signs of damage, this should be reported immediately to the courier or delivery service upon receipt. Prompt reporting is important in the event of a transport claim.
- If a parcel is returned to the sender due to an incorrect or incomplete address, failure to collect the shipment, or other reasons attributable to the recipient, reshipping may require payment of an additional shipping charge.
- If you have any questions about shipping, packaging, or delivery to a specific country, please feel free to contact us before placing your order.
